Returns & Refunds

 

Last updated: 1 October 2026

We want you to feel confident when shopping with Blanco Jewellery.

If you change your mind about your purchase, you may request a return within 30 days of delivery.
 

Return Eligibility

To be eligible under our 30-day returns policy, items should be:

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• Unworn and unused

• In their original condition

• Returned with the original packaging where reasonably possible

 

Nothing in this policy affects your statutory rights under UK consumer law. If you are exercising your statutory right to cancel an online order, you may inspect the item as you reasonably would in a shop.

Please contact us before sending any item back so we can provide the appropriate return instructions.

How to Request a Return

 

To request a return, email us at: support@blancojewellry.com

 

Please include your order number, the item you wish to return and the reason for your return.

 

We will reply with the next steps and the appropriate return instructions.

 

Please do not send any item back before receiving our return instructions.

 

Refunds

Once your returned item has been received and inspected, we will let you know whether your refund has been approved.

 

Approved refunds will be issued to the original payment method.

 

Where you exercise your statutory right to cancel, any refund due will be processed without undue delay and, where applicable, within 14 days of receiving the returned goods or evidence that they have been sent back.

 

Where required by UK consumer law, we will also refund the cost of the standard delivery option. If you chose a more expensive delivery method, we are not required to refund the additional amount above the standard delivery cost.

 

Return Shipping

 

Please contact us before returning an item so we can provide the correct return instructions.

 

For change-of-mind returns, customers are responsible for the direct cost of returning the item, unless we agree otherwise.

 

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate solution and, where applicable, cover the return cost.

 

Do not send a return before receiving our return instructions.

 

Need Help?

 

If you have any questions about a return or refund, please contact us at: support@blancojewellry.com

 

We’ll be happy to help with your return request and provide the appropriate next steps.

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Blanco Jewellery
Timeless jewellery for everyday elegance.

 

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